• IT Support Technician

    Job Locations US-SC-Shaw
    Job ID 2018-3748
    Regular Full-Time
  • Position Description

    Valiant Solutions is seeking multiple IT Support Technicians to join our growing team in Shaw, SC supporting a large Government agency.


    Valiant Solutions is a Cybersecurity company delivering cutting-edge solutions to our Government clients specializing in Security Operations and Engineering, Cloud Security and Federal GRC. This is your chance to work with a wide range of security technologies performing IT Support for a large Government Agency. Salary will be based on qualifications and education.


    All candidates must be US citizens with the ability to successfully pass Federal background and credit checks, active Secret or Top Secret Clearance is preferred


    Position Description:

    Provide hardware, software, network, peripheral and mobile device technical support. Document issues in the trouble ticketing system.  Respond to, monitor, and resolve issues and log resolution into the knowledgebase.  Install and decommission hardware and software.  Implement software patches.  Manage user accounts.  Maintain equipment accountability.  Comply with policies and directives.



    • 2+ years of experience with hardware, software, network and/or mobile device support
    • Experience with Information Technology (IT) concepts, practices and procedures
    • Have one of the following certifications:  Security+ CE, CySA, CCNA, GSEC, CCSP
    • Share workload responsibility with government employees.
    • Active Secret or Top Secret Security Clearance preferred.


    Responsibilities can include: 


    Help Desk

    • Use the local help desk ticket system and associated databases to enter, document, track, coordinate, route, resolve, and close user ticket issues.
    • Provide the ability to run Ad Hoc queries against the central repository for trouble ticket tracking/status to provide better customer support.
    • Resolve customers’ administrative and technical communications problems.
    • Perform the installation of equipment, connection of peripherals and the installing/deleting of client level software and ensure all documentation is DoD policies, guidance and directives.
    • Provide soft application assistance.
    • Implement client workstation software patches, security fixes and service releases according to local NOC/NCC instructions. Manage and establish network user accounts.
    • Create and maintain a central repository for technical advice and solutions for network systems, (CST/CFP share drive, Tier 0, etc.), software applications assistance, automatic data processing support, hardware exchange, and repair service support.
    • When tasked, provide the government with metrics including: statistics of calls received number of trouble tickets submitted, average resolution time, priority, listing of technical bulletins and information guides issued and trend analysis information and other information as requested.
    • Propose criteria to define the priority of problems for example, routine through critical (VIP and work stoppage) and submit a table with the definition of the priority categories with a resolution timeline


    Account Management

    • Perform voice, data, video account creation and deletion, and modification service to installation users.
    • Provide means and or direction for users to unlock Common Access Cards (CAC).


    Voice, Data and Video Devices

    • Perform client-level information technology support function, voice network and Personal Wireless Communication Systems (PWCS).
    • Manage hardware and software Controlled Cryptographic Information (CCI).
    • Perform configuration, management and troubleshooting.
    • Provide service to end-users for operation, restoration and configuration of information systems.
    • Implement installation and maintenance functions associated with edge device systems such as key and intercom systems, copper core and fiber-optic intra-building wiring, fiber-optic end equipment, modems and associated hardware.


    Personal Wireless Communications Systems (PWCS)

    • Track, distribute, maintain, train and replace all mobile devices for Mobile device distribution should be limited IAW local policy and funding.
    • Provide the maximum mobile device support possible to customers for mobile device services based on different levels of service and prioritization within the levels of service.
    • Perform Trend Analysis to determine, solve, prevent and anticipate service disruption in order to ensure service is continued to the customer during any disruption

    Automated Data Processing Equipment (ADPE)

    • Oversee ADPE throughout its life cycle from purchase to disposition IAW AFMAN 17-1203 Information Technology Asset Management.
    • Follow applicable environmental guidelines when disposing of hardware or electronic equipment.

    About Valiant Solutions:

    Valiant Solutions is a security-focused IT solutions provider with both public and private sector clients nationwide. Named one of the fastest growing privately held companies by Inc. 5000, Washington Technology’s Fast 50, and Washington Business Journal’s Best Places to Work in the D.C. area, Valiant Solutions prides itself on providing its employees with great benefits and career development opportunities. As a company, we are just as committed to growing careers as we are to building world-class IT solutions, all while enjoying an unparalleled work-life balance. We are in a phase of tremendous growth and building the team that will take us to the next level. We seek people whose talents and accomplishments will contribute to a thriving company, who have the character to support their capacity, and can make a positive impact on our culture. Alongside our talented team, you’ll learn to think quickly on your feet and expand your own personal and professional skillset. Our management team will inspire you to consider new perspectives and challenge you to become a better practitioner in the fast-paced industry of IT security. We hire people we respect – and we trust them to deliver results leveraging their expertise. If you would enjoy working in a dynamic environment as part of a stellar team of professionals, then we invite you to apply online today. 


    Benefits Snapshot (includes, but not limited to):

    Valiant pays 99% of the Medical, Dental, and Vision Coverage for FTE

    Valiant contributes 25% towards Health Coverage for Family and Dependents

    100% Paid Short Term Disability and Life Insurance Policy for FTE

    100% Paid Certifications

    401K Matching up to 4%

    Paid Time On – 40 hours to pursue innovation

    Valiant University – Online Education and Training Portal

    Reimbursement for Public Transit and Parking

    FSA programs for: Medical Costs, Dependent Care, Transit, and Parking

    Referral Bonuses


    Equal Opportunity Employer:

    Valiant Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, national origin, sex/gender, pregnancy, religion, age, marital status, sexual orientation, military/veteran status, disability, genetic information/history or any other personal characteristic protected by law.


    Physical Demands

    Must be able to remain in a stationary position 50% of the time and also be able to occasionally move about inside the office to access file cabinets, office machinery, etc.

    Must be able to constantly operate a computer and other office productivity machinery, such as a copy machine, and computer printer.

    Must be able to communicate, detect, converse with, discern, convey, express one self, and exchange information visually and verbally.

    Must be able to occasionally bend and lift files and papers up to 10 pounds throughout the office space for events and meetings.


    Work Environment:

    Individual's primary workstation is located in an office area

    The noise level in this environment is low to moderate


    Authorization to Share Resume and Personal Information:

    By submitting your resume for this position, you authorize Valiant Solutions to share your resume, as well as personal information included on the resume, with its subsidiaries, affiliates and teaming partners for the purpose of considering you for this position and other available positions requiring comparable skills, education and experience. Should Valiant Solutions or its affiliates and teaming partners wish to initiate pre-employment discussions, you will be asked to complete an employment application and related employment documents.



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