• Lead IT Support Technician

    Job Locations US-CO-Denver
    Job ID 2018-3782
    Regular Full-Time
  • Position Description

    Valiant Solutions is seeking a Lead IT Support Technician to join our team supporting a large Government Agency in Denver, CO.


    Valiant Solutions is a Cybersecurity company delivering cutting-edge security solutions to our Government clients specializing in Cloud Security, Security Engineering, and Federal GRC. Valiant Solutions is a rapidly growing small business that cares about it's employees- we've been named one of the Best Places to Work in the DC area FOUR years in a row! A highlight of our benefits is included below the job description.


    This position is located in Denver, CO. Salary will be based on qualifications and education. All candidates must have US work authorization with the ability to pass Federal background and credit checks. 

    Relies on experience and judgment to plan and accomplish goals, lead tasks, manage Desk-side Support technicians, and ensure performance against Service Level Agreements (SLAs)
    Coordinates incident / problem resolution for outages and multi-user issues with the Service Desk
    Support reporting and management initiatives as requested
    Dispatches Deskside Support Technicians or directly provides Deskside support to meet or exceed SLAs:
    Provide  service and customer support during field visits or dispatches
    Provide desk-side support to users, including laptop / mobile equipment delivery, use-instructions and troubleshooting
    Manage on-site installation, repair, maintenance and test tasks, sometimes using “remote hands” or “smart hands” techniques
    Diagnose errors or technical problems and determine proper solutions
    Manage tickets in the enterprise service ticketing system; conform to SLA requirements for ticket handling
    Operate vehicle in a safe manner and use field automation systems
    Follow all company’s filed procedures and protocols
    Cooperate with technical team and share information across the organization
    Comprehend customer requirements and make appropriate recommendations/briefings
    Build positive relationships with customers

    Job Requirements
    Proven user-centric Windows IT support and / or IT help-desk experience
    Ability to troubleshoot, test, repair and service technical equipment
    English literacy
    Ability to work flexible shifts and to adapt to changing work schedules, provide assistance on-call when necessary
    Familiarity with mobile tools and applications
    Technical degree or certification
    Experienced Windows PC support
    Committed to providing excellent customer support to our customers
    Ability to work in a fast-paced SLA driven environment
    Ability to work well in a team setting
    Willingness to attain ITIL Foundations Certification
    Existing US Public Trust Clearance or DoD Clearance

    Required Knowledge, Experience and Skills:
    2-5 years Windows PC support / troubleshooting experience
    1 year experience working in a Lead / Supervisory capacity
    Working knowledge of VPN and Citrix for remote access
    Working knowledge of images and imaging desktops and laptops
    Working knowledge of Active Directory, Group policies, and networking
    Experience with supporting BlackBerrys or other mobile devices
    Experience supporting both Microsoft Office Suite 201x and Microsoft Outlook 201x.

    Windows, UNIX, and / or Linux server / system administration
    Experience supporting and maintaining user account information including rights, security and systems groups.
    Experience diagnosing and troubleshooting server and network issues
    Certification in ITIL foundations

    This job description is subject to change at any time


    About Valiant Solutions:

    Valiant Solutions is a security-focused IT solutions provider with both public and private sector clients nationwide. Named one of the fastest growing privately held companies by Inc. 5000, Washington Technology’s Fast 50, and Washington Business Journal’s Best Places to Work in the D.C. area, Valiant Solutions prides itself on providing its employees with great benefits and career development opportunities. As a company, we are just as committed to growing careers as we are to building world-class IT solutions, all while enjoying an unparalleled work-life balance. We are in a phase of tremendous growth and building the team that will take us to the next level. We seek people whose talents and accomplishments will contribute to a thriving company, who have the character to support their capacity, and can make a positive impact on our culture. Alongside our talented team, you’ll learn to think quickly on your feet and expand your own personal and professional skillset. Our management team will inspire you to consider new perspectives and challenge you to become a better practitioner in the fast-paced industry of IT security. We hire people we respect – and we trust them to deliver results leveraging their expertise. If you would enjoy working in a dynamic environment as part of a stellar team of professionals, then we invite you to apply online today.


    Benefits Snapshot (includes, but not limited to):

    Valiant pays 99% of the Medical, Dental, and Vision Coverage for FTE

    Valiant contributes 25% towards Health Coverage for Family and Dependents

    100% Paid Short Term Disability and Life Insurance Policy for FTE

    100% Paid Certifications

    401K Matching up to 4%

    Paid Time On – 40 hours to pursue innovation

    Valiant University – Online Education and Training Portal

    Reimbursement for Public Transit and Parking

    FSA programs for: Medical Costs, Dependent Care, Transit, and Parking

    Referral Bonuses


    Equal Opportunity Employer:

    Valiant Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, national origin, sex/gender, pregnancy, religion, age, marital status, sexual orientation, military/veteran status, disability, genetic information/history or any other personal characteristic protected by law.


    Physical Demands

    Must be able to remain in a stationary position 50% of the time and also be able to occasionally move about inside the office to access file cabinets, office machinery, etc.

    Must be able to constantly operate a computer and other office productivity machinery, such as a copy machine, and computer printer.

    Must be able to communicate, detect, converse with, discern, convey, express one self, and exchange information visually and verbally.

    Must be able to occasionally bend and lift files and papers up to 10 pounds throughout the office space for events and meetings.


    Work Environment:

    Individual's primary workstation is located in an office area

    The noise level in this environment is low to moderate


    Authorization to Share Resume and Personal Information:

    By submitting your resume for this position, you authorize Valiant Solutions to share your resume, as well as personal information included on the resume, with its subsidiaries, affiliates and teaming partners for the purpose of considering you for this position and other available positions requiring comparable skills, education and experience. Should Valiant Solutions or its affiliates and teaming partners wish to initiate pre-employment discussions, you will be asked to complete an employment application and related employment documents.



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